Frequently Asked Questions

Curated with care and designed to be your go-to resource, our FAQ section is more than just answers; it's a gateway to understanding the authenticity, charm, and sophistication that define The Nouvou.

1. What is “The Nouvou”?

The Nouvou is a luxury handbag resale platform that specializes in curating and offering the finest authentic luxury bags at affordable prices. We provide a premium marketplace for buying and selling luxury handbags from top designer brands.

2. Are the handbags on The Nouvou authentic?

Absolutely! Every handbag featured on The Nouvou undergoes a rigorous authenticationprocess. Our in-house team of experts meticulously examines each bag, and to further ensure authenticity, we collaborate with an external authentication party--Entrupy.

Entrupy Authentication uses a combination of artificial intelligence and microscopy to objectively assess the authenticity of an item, while ensuring a 99% accuracy rate.

Each order comes with an Entrupy Certificate of Authenticity! No worries here!

3. Can I return or cancel my order?

Regrettably, due to the high demand and the unique nature of our inventory sourcing, all sales on The Nouvou are considered final. We encourage our customers to take the time to carefully review all product images and to ask any questions they may have before making a purchase. If you have any queries or require additional information, please don't hesitate to contact us at info@thenouvou.co.

We're here to assist you and ensure that you make informed choices when adding luxury handbags to your collection.

4. When will my order be shipped?

Your order will typically be processed for shipping within 3-5 business days. We're committed to expediting the fulfillment process as efficiently as we can to get your luxury handbag to you promptly. We primarily use FedEx for our shipping services. For domestic orders, standard shipping rates apply, and you will have the opportunity to review and confirm the shipping costs during the checkout process. Please note at this time, we do not ship to PO Boxes. Thank you for your patience and understanding as we work to ensure your order reaches you in a timely manner. If you have any specific shipping inquiries or requirements, please feel free to reach out to us.

5. How Are Bags Sourced at The Nouvou?

Our curated selection is sourced from various channels to ensure a diverse and high-quality collection.

We collaborate with local consignment shops, trusted vendors, and reputable online third-party platforms. This multi-faceted approach allows us to offer a unique blend of luxury handbags that meet our stringent standards for authenticity and style. Explore our collection and experience the essence of curated luxury at The Nouvou.

6. What are the conditions of your bags?

We take pride in providing you with detailed product descriptions, striving to leave no fashion stone unturned. However, if you're looking for even more insight into the condition of our pre-loved designer handbags, we're here to help!

Our product descriptions are crafted with love and precision, aiming to give you a comprehensive overview of each item's condition. We want you to know exactly what you're getting.

7. Our Condition Guide

Condition Guide Details:

Welcome to The Nouvou, where each piece tells a story, and authenticity is our hallmark. Our curated collection of vintage treasures comes with a rich history, and we believe in transparency when it comes to their condition. Here's our comprehensive condition guide to help you make informed choices:

Mint Condition:
Description: Pristine, like-new condition with no visible signs of wear.


What to Expect: A piece that looks and feels as though it has just left the boutique.

Excellent Condition:
Description: Lightly used with minimal, if any, visible flaws or signs of wear.

What to Expect: A well-maintained piece that retains its original beauty.

Good Condition:
Description: Minor flaws or signs of wear, clearly noted in the description or photos.

What to Expect: A vintage gem with character, showcasing its journey through time.

Fair Condition:
Description: Obvious flaws or signs of wear, diligently noted in the description or photos.


What to Expect: A vintage piece that may have seen more life but still carries its unique charm.

Signs of Aging:
Description: Natural aging on both exterior and interior surfaces.


What to Expect:These signs add character and authenticity, telling the story of the piece's journey.

Hardware Tarnishing:
Description: Slight tarnishing on hardware elements.

What to Expect: A vintage touch that enhances the charm and uniqueness of the piece.

Additional Notes:

Authenticity: Rest assured, every item undergoes a meticulous authentication process to guarantee genuine luxury.


Photography: Our high-quality images aim to provide a clear representation of each item's condition.


Descriptions: Detailed descriptions accompany each piece, highlighting any unique features or imperfections.

At The Nouvou, our commitment to authenticity and quality shines through every piece we offer. Embrace the charm of vintage fashion, where each imperfection narrates a story of timeless elegance. Explore our collection, make informed choices, and revel in the joy of owning a piece of fashion history.

8. Can I sell my bag to The Nouvou?

Of course! If you have a bag you're looking to sell, look no further! Please contact us at info@thenouvou.co for next steps!

9. Are you affiliated with the brands you sell?

The Nouvou is an independent luxury handbag resale platform. We are not affiliated, endorsed, or sponsored by any of the brands whose products we feature on our platform.

Our offerings are curated and sold as pre-owned items, and any references to brand names are for descriptive purposes only. Rest assured, our commitment is to authenticity, quality, and providing you with an unparalleled shopping experience.